1. Data processed
We process account, booking and messaging data, together with the supporting documents required to verify customers and agencies.
2. Purposes
This information is used to secure bookings, prevent fraud, enable contracts to be performed and provide support.
3. Access and retention
Access is limited to authorised users and to duly empowered staff. Supporting documents are stored in private spaces, never publicly accessible, and can be viewed only through short-lived links.
Retention periods:
- Driving licence and identity document (customers): 90 days after upload. After that period, the copy of the document is deleted automatically; only the outcome of the verification (approved or rejected) is kept, in order to prove that the check was carried out.
- Trade register, ICE (company identification number) and insurance (partner agencies): 365 days, as these documents are required throughout the business relationship.
Deletion is carried out by a daily automated task. If your account is deleted, all associated documents are deleted without waiting for these periods.
4. Your rights
You may request access to, rectification of, or deletion of your information, subject to statutory retention obligations.
5. Security
Access is protected by authentication, row-level security policies and role checks.
6. Contact
Data-related requests: privacy@go-around.ma.